Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, registering an account, or using any services provided by 11ph22 (hereinafter referred to as "the Platform," "we," "us," or "our"), you (hereinafter referred to as "the User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (hereinafter referred to as "Terms"), together with any amendments thereto. These Terms constitute a legally binding agreement between you and 11ph22 Casino, operating under license from the Philippine Amusement and Gaming Corporation (PAGCOR).

If you do not agree with any provision of these Terms, you must immediately cease using the Platform and refrain from creating an account or participating in any gaming activities. Continued use of the Platform following the posting of changes to these Terms shall constitute your acceptance of such changes.

These Terms apply to all users of the Platform, including but not limited to registered players, visitors, browsers, and any person or entity accessing our services from within or outside the Republic of the Philippines. By using 11ph22, you represent and warrant that you have the legal capacity to enter into this binding agreement and that you are not prohibited from doing so under applicable Philippine law or any other jurisdiction in which you reside.

2. Eligibility Requirements

2.1 Age Restriction

You must be at least twenty-one (21) years of age to register an account and participate in any real-money gaming activities on 11ph22. This age requirement is mandated by Philippine law and PAGCOR regulations governing casino gaming operations. We reserve the right to request proof of age at any time, including but not limited to valid government-issued identification documents. Failure to provide satisfactory proof of age may result in immediate account suspension and forfeiture of funds.

By creating an account, you represent and warrant that you meet this minimum age requirement. Providing false information regarding your age constitutes a material breach of these Terms and may result in permanent account closure, confiscation of deposits and winnings, and potential legal action.

2.2 Jurisdictional Restrictions

The Platform is intended primarily for users located in the Republic of the Philippines. While 11ph22 operates under PAGCOR licensing, you are solely responsible for ensuring that your use of the Platform complies with all applicable laws in your jurisdiction of residence. If online gambling is prohibited or restricted in your location, you must not access or use the Platform. We reserve the right to restrict access to users from specific jurisdictions at our sole discretion.

2.3 Account Restrictions

Each individual is permitted only one (1) account on 11ph22. Creating multiple accounts for any reason, including but not limited to bonus abuse, circumventing suspension, or fraudulent activity, constitutes a material breach of these Terms. We employ sophisticated fraud detection systems and reserve the right to close duplicate accounts and forfeit all associated balances without prior notice.

3. Account Registration and Security

3.1 Registration Process

To access real-money gaming services on 11ph22, you must complete the registration process by providing accurate, current, and complete information as requested in the registration form. Required information includes but is not limited to your full legal name, date of birth, residential address, valid email address, and Philippine mobile phone number. You agree to maintain and promptly update your registration information to ensure it remains accurate and complete.

Providing false, inaccurate, or misleading information during registration constitutes fraud and may result in immediate account termination and forfeiture of all funds. We reserve the right to verify the information you provide at any time through identity verification procedures, including requesting government-issued identification documents, proof of address, and proof of payment method ownership.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to disclose your login credentials to any third party and to immediately notify 11ph22 of any unauthorized use of your account or any other breach of security. You acknowledge that you are responsible for all activities that occur under your account, whether authorized by you or not.

We strongly recommend enabling two-factor authentication and using strong, unique passwords for your 11ph22 account. While we implement industry-standard security measures to protect your account, we cannot be held liable for any loss or damage arising from your failure to maintain adequate account security or from unauthorized access resulting from your disclosure of credentials to third parties.

3.3 Account Verification

As part of our commitment to regulatory compliance and responsible gaming, 11ph22 reserves the right to request identity verification documents at any time, including but not limited to during initial registration, before processing withdrawals, or when suspicious activity is detected. Required documents may include valid government-issued photo identification (passport, driver's license, or Philippine National ID), proof of residential address (utility bill, bank statement), and proof of payment method ownership.

Failure to provide requested verification documents within the specified timeframe may result in account suspension and withholding of withdrawal processing until verification is satisfactorily completed. We are committed to protecting your privacy and handle all verification documents in accordance with our Privacy Policy and applicable data protection laws.

4. Deposits and Withdrawals

4.1 Deposit Policy

11ph22 accepts deposits via various payment methods including GCash, Maya, bank transfers through BPI, BDO, and other major Philippine banks, as well as cryptocurrency (USDT). All deposits must be made from payment accounts registered in your name. Third-party deposits are strictly prohibited and will result in funds being returned to the source and potential account suspension.

Minimum and maximum deposit limits vary by payment method and are displayed on the deposit page. Deposits are typically credited to your account balance within minutes for electronic payment methods and up to 24 hours for bank transfers. You are responsible for all fees charged by your payment provider. 11ph22 does not charge deposit fees, though third-party processors may apply their own charges.

4.2 Withdrawal Policy

You may request withdrawals of available account balances at any time, subject to successful identity verification and compliance with these Terms. Withdrawal requests are processed within 2-4 hours for standard accounts and within 1 hour for VIP members, though processing times may vary depending on payment method and verification requirements.

Withdrawals must be made to payment accounts registered in your name. We reserve the right to request additional verification before processing withdrawals, particularly for large amounts or when fraud is suspected. Bonus funds and associated winnings may be subject to wagering requirements before withdrawal, as specified in the applicable bonus terms.

Minimum withdrawal amounts and daily/weekly/monthly withdrawal limits are specified on the withdrawal page and may vary based on your VIP status and account standing. We reserve the right to refuse withdrawal requests that do not comply with these Terms or applicable anti-money laundering regulations.

4.3 Anti-Money Laundering Compliance

In accordance with Philippine anti-money laundering laws and PAGCOR regulations, 11ph22 implements strict know-your-customer (KYC) and anti-money laundering (AML) procedures. We reserve the right to conduct enhanced due diligence on any account and may request additional documentation regarding the source of funds. Suspicious transactions will be reported to relevant authorities as required by law.

5. Bonuses and Promotions

11ph22 offers various bonuses, promotions, and loyalty rewards to enhance your gaming experience. All bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates. These bonus-specific terms are displayed on the promotion page and must be read carefully before claiming any offer.

Bonus abuse, including but not limited to creating multiple accounts to claim bonuses multiple times, arbitrage betting, or any other form of unfair advantage-seeking, is strictly prohibited and will result in immediate forfeiture of bonus funds, associated winnings, and potential account termination. We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.

Unless otherwise specified, bonuses cannot be combined with other offers. Only one active bonus per account is permitted at any given time. By claiming a bonus, you acknowledge and accept the applicable terms and wagering requirements associated with that specific offer.

6. Gaming Rules and Conduct

6.1 Fair Play Policy

All games on 11ph22 use certified random number generators (RNG) to ensure fair and unbiased outcomes. Game results are determined at random and cannot be predicted or manipulated. We reserve the right to void any game round or transaction if we detect malfunction, technical error, or any form of cheating or exploitation.

The use of artificial intelligence, bots, automated betting systems, or any software designed to gain an unfair advantage is strictly prohibited. Such activity will result in immediate account closure and forfeiture of all funds. Similarly, collusion between players, chip dumping, or any form of fraudulent gaming conduct is prohibited and subject to the same penalties.

6.2 Betting Limits and Irregularities

Each game on 11ph22 has specified minimum and maximum bet limits. You are responsible for understanding these limits before placing bets. In the event of technical malfunction, display error, or any irregularity in game operation, all affected game rounds will be void and stakes returned.

We reserve the right to refuse or limit bets from any player at our discretion, particularly in cases of suspected fraud, bonus abuse, or other violations of these Terms. If an obvious error is made in odds calculation or payout amounts, we reserve the right to void the affected bets and correct the error.

6.3 Responsible Gaming

11ph22 is committed to promoting responsible gaming and preventing problem gambling. We provide tools including deposit limits, session time limits, self-exclusion options, and links to professional gambling support organizations. If you believe you may have a gambling problem, we encourage you to use these tools and seek professional help.

Players who request self-exclusion will have their accounts closed for the specified period, during which time they will not be able to access gaming services or reopen their account. Self-exclusion requests are irreversible for the duration specified and will be strictly enforced.

7. Intellectual Property Rights

All content on the 11ph22 platform, including but not limited to text, graphics, logos, images, software, game designs, audio, and video, is the property of 11ph22 or its licensors and is protected by Philippine and international copyright, trademark, and other intellectual property laws. The 11ph22 name, logo, and all related marks are trademarks owned by us or used under license.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from the Platform without our express written permission. Unauthorized use of our intellectual property may subject you to civil and criminal penalties under Philippine law.

8. Limitation of Liability

To the fullest extent permitted by Philippine law, 11ph22, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses.

We do not guarantee that the Platform will be uninterrupted, secure, or error-free, or that defects will be corrected. While we implement reasonable security measures, we cannot guarantee that the Platform is completely secure from hackers, viruses, or other malicious code. You acknowledge that you use the Platform at your own risk.

Our maximum aggregate liability to you for any claims arising from or related to your use of 11ph22 shall not exceed the total amount deposited by you to your account during the six (6) months immediately preceding the event giving rise to such liability, or Five Thousand Philippine Pesos (PHP 5,000), whichever is greater.

9. Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason including but not limited to violation of these Terms, fraudulent activity, bonus abuse, provision of false information, money laundering concerns, or any conduct that we deem harmful to 11ph22, its players, or its operations.

Upon termination for cause, any remaining balance in your account may be forfeited. If your account is suspended pending investigation, your funds will be held until the investigation is concluded. You may terminate your account at any time by contacting customer support, subject to withdrawal of any remaining balance and settlement of outstanding obligations.

In the event of account closure, you agree to immediately cease using the Platform and not attempt to create new accounts. Any attempt to circumvent account suspension or termination through creation of new accounts will result in permanent ban and potential legal action.

10. Dispute Resolution and Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or related to your use of 11ph22 shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.

In the event of any dispute, you agree to first contact our customer support team to attempt resolution through good-faith negotiation. If a dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue formal legal remedies. You agree to waive any right to participate in class action litigation against 11ph22.

As a PAGCOR-licensed operator, 11ph22 is subject to regulatory oversight by the Philippine Amusement and Gaming Corporation. If you have unresolved complaints regarding our services, you may contact PAGCOR through their official channels.

11. Amendments to Terms

11ph22 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the Platform. We will update the "Last Updated" date at the top of this document when changes are made. Continued use of the Platform following the posting of changes constitutes your acceptance of such changes.

It is your responsibility to regularly review these Terms to stay informed of any updates. If you do not agree with any modifications to these Terms, you must immediately cease using the Platform and close your account. Material changes that significantly affect your rights may be communicated to you via email or through prominent notice on the Platform.

12. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of 11ph22, please contact our customer support team:

Email: [email protected]
Live Chat: Available 24/7 on the Platform
Support Hours: 24 hours a day, 7 days a week

We are committed to addressing all inquiries and concerns promptly and professionally. Our Filipino-speaking customer support team is available around the clock to assist you with any issues related to your account, gameplay, or these Terms.